Before you register at Level up, take five minutes to read this guide — it could save you time and money.
What You Need First
- A valid email address for account verification and communication.
- Proof of identity: a government-issued ID, passport, or driver’s license.
- Proof of address: a recent utility bill or bank statement.
- A supported payment method: credit/debit card, e-wallet, or bank transfer.
- A stable internet connection and a device (desktop, tablet, or smartphone).
- You must be at least 18 years old (or the legal gambling age in your jurisdiction).
Step-by-Step Sign-Up
- Navigate to the casino’s website and click the “Register” or “Join” button.
- Fill in the registration form with your personal details (name, date of birth, address).
- Create a unique username and a strong password. Enable two-factor authentication (2FA) if available.
- Verify your email address by clicking the link sent to your inbox.
- Complete the KYC (Know Your Customer) process by uploading the required documents.
- Make your first deposit using a preferred payment method.
- Claim the welcome bonus from the cashier or promotions page.
- Start playing your favorite games.
Calculating Your Bonus
Understanding bonus terms is essential. Suppose the welcome offer is a 100% deposit match up to $200 with a 35x wagering requirement on the bonus amount.
If you deposit $100, you receive a $100 bonus. Your total balance becomes $200. The wagering requirement is calculated on the bonus: $100 × 35 = $3,500. You must wager $3,500 before you can withdraw any winnings from the bonus.
To calculate the expected loss during wagering, consider the house edge. For a slot with 96% RTP, the house edge is 4%. Expected loss = $3,500 × 0.04 = $140. Since your bonus is $100, the net expected loss is $40. This shows why high wagering requirements can reduce bonus value.
Payment Methods
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | None (casino side) |
| Skrill | Instant | 24–48 hours | None |
| Neteller | Instant | 24–48 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply |
| Bitcoin | Instant | Up to 1 hour | Network fee |
Security Overview
The casino uses SSL encryption to protect all data transfers. It holds a Curacao eGaming license. Important: Winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence. Always check your local tax laws. The casino employs RNGs (Random Number Generators) certified by independent testing agencies. Responsible gambling tools like deposit limits, timeouts, and self-exclusion are available.
Troubleshooting
- Login issues: Clear your browser cache or try a different browser. If forgotten password, use the “Forgot Password” link.
- Verification delays: Ensure documents are clear and recent. Contact customer support if not processed within 48 hours.
- Bonus not credited: Check if you entered a bonus code. Some bonuses require opt-in. Contact live chat with a screenshot.
- Withdrawal pending: Confirm all wagering requirements are met and KYC is complete. Withdrawals may take up to 72 hours for review.
- Game not loading: Update your browser or enable Flash/WebGL. Check if the game is under maintenance.
Worth Knowing
Game RTP (Return to Player) varies. Slots typically have RTP between 92% and 97%. Look for high RTP slots like some classic titles that offer over 98%. Table games like blackjack have high RTP (99%+ with perfect strategy). Avoid games like keno and many scratch cards, which often have RTP below 90%. Always check the game info before playing.
Common Questions
How long does the registration take?
Registration takes about 5 minutes, but KYC verification can take up to 48 hours.
Is my personal information safe?
Yes, SSL encryption and strict privacy policies protect your data.
Can I change my payment method?
You can add new methods, but withdrawals must go to the same method used for deposit if possible.
What is the minimum deposit?
The minimum deposit is typically $10 or equivalent.
Are there any restricted countries?
Yes, some countries are excluded due to licensing. Check the terms page for the full list.
How do I set deposit limits?
Go to the responsible gaming section in your account settings and choose your limits.
Can I play on mobile?
Yes, the casino offers a mobile-optimized website that works on all devices. No app download required.
What is the wagering requirement?
It varies by bonus; typical bonus wagering is 30x to 40x the bonus amount.
How do I contact support?
Live chat is available 24/7, and email support responds within 24 hours.
This guide covers the essentials for a smooth casino experience. Always gamble responsibly, set limits, and enjoy the games. Good luck!
